Return & Refund Policy

Return & Refund Information

Due to the personalized nature of our business and our products, we do not accept returns on any of our Puzzle items. Simply stated, we cannot resell your family photographs! Please be sure to adhere to the requirements of photo uploads and email us prior to ordering.

Blank White Puzzles for special events and each puzzle is made at the time of order. We cannot reshelve these puzzles and do not accept returns. Once the puzzle leaves our facility it is rendered as a USED item and will not be accepted for return or exchange.Please be sure to review all information prior to ordering.

Photo Requirements

PIXEL

(scroll right on mobile)

PRINT SIZE
RESOLUTION 4"x6" 8"x10" 16"x20" 20"x30"
320 x 240  OK Bad Bad Bad
640x480 Good Bad Bad Bad
800x600 Very
Good
Bad Bad Bad
1024x768 Excellent OK Bad Bad
1280x960
1 MP
Photo
Quality
Good Bad Bad
1536x1180 Photo 
Quality
Very
Good
Bad Bad
1600x1200
2 MP
Photo 
Quality
Very 
Good
OK Bad
2048x1536
3 MP
Photo 
Quality
Excellent OK OK
2240x1680
4 MP
Photo 
Quality
Photo 
Quality
Good OK
2560x1920
5 MP
Photo 
Quality
Photo 
Quality
Very 
Good
Very 
Good
3032x2008
6 MP
Photo 
Quality
Photo 
Quality
Excellent Very 
Good
3072x2304
7 MP
Photo 
Quality
Photo 
Quality
Excellent Excellent